Frequently Asked Questions (FAQ)

Of course! Click the button on the top of the page that says “request quote” or contact us.

We have two main offices. One in St Julians, Malta and one in Porto, Portugal. Go to the Contact Us page for the exact address.

10-18 CET Monday to Friday with the exceptions of Good Friday, Labour Day (1st May), 24th, 25th, 26th, 31st December, and 1st January.

Our Malta’s office address is: Gardenia Court B, No.2, Triq Il-Mensija, St. Julians

Our Porto’s office address is: Rua Júlio Dinis 764 7ºEsq 4050-012 Porto

Yes, but there are different types of certifications. Click here for more information or you can also contact us with your query.

We usually translate up to 1,500 words in 48 hours but we have exceptions whenever a request is urgent.

Generally, yes. We are extremely flexible and always go the extra mile to keep clients happy.

It is possible since we are able to assemble a team of translators with a general revisor who checks consistency throughout the text.

Not as long as clients do not take advantage of our kind nature. We have yet to add an urgent fee.

When it comes to translation, we usually charge per word, and the price depends on many things. However, it is best if you contact us for more details, especially when it comes to the other services we provide.

Yes. You can contact us and we can discuss a deal.

No.

Yes.

It is the adaptation of content to a specific market or locale. This may include a rewriting of the text into the target language as it will be adapted to the local audience.

It is the process of improving the flow and the quality of the text.

We can work with any format such as Word, Excel, HTML, XML, JSON, PPT, properties, etc. However, we suggest that you send us your set of files so that we make sure it’s compatible.

  • by email;
  • by post – (mainly for certified documents);
  • FTP folder through our Content Connector; 
  • any online tool or TMS you may have;
  • through our Client Portal;
  • API connection to your CMS – translated texts are uploaded automatically.

 

Yes, and the original code can be kept so that you can easily upload the files.

We might ask for partial or full payment upfront. Please contact us to find out.

Wire transfer (€, £ and $ accounts), PayPal, Moneybookers, Skrill and Bitcoin wallet.

We generally ask clients to pay their invoices within 15 days from the invoice date. We usually send out the invoices twice per month, one on the 15th of the month and the other one at the end of the month.

70+ at the moment, but we can translate into any language when requested. Click here to see our language list.

 Pretty much, but additional costs may occur when translating using an unusual language combination, in which case we usually translate into English first.

The text/language you translate from.

The text/language you translate into.

MT18822308

Gardenia Court B, No. 2, Triq il-Mensija, St Julians, STJ 1968, Malta.

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